Support

Help when you need it.

We reply by the next working day at the latest — usually the same day.

We are open on working days, 08:00–15:00 Danish time. Working days are Monday to Friday, except Danish public holidays, 24 and 31 December and Constitution Day (5 June). If you write outside opening hours, we reply when we open again.

How to reach us

In FieldTechie

Click your initials at the top right and choose Contact support. We can see which page you were on, and you get a receipt with a reference number by email.

Email

Write to support@fieldtechie.com. Please include your company name if you write from another address than the one you sign in with.

Phone

We call you. Tick Call me back in the form in FieldTechie, or put your number in your email, and we call the same working day. There is no number to call in on — that way we have time for you when we call.

Included in the subscription

Help with using FieldTechie and fixing faults in FieldTechie. Training, data import and customisation beyond what the price list includes we are happy to do by arrangement, at the hourly rate on the price list.

The rules are in section 11 of our subscription terms.

Outside opening hours, holidays and illness

If FieldTechie is down outside opening hours, we fix it as soon as we can — but we do not promise a particular response time.

When we take a holiday, we say so at least 2 weeks ahead — by email to your owner and here on this page. During the holiday we reply within 2 working days, and an automatic reply says when we are back. In case of illness, the automatic reply says when we expect to be back.